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SIP Trunks

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Your IT Department will want to know this:

Epiphany SIP Trunks from Buckeye Telesystem can be connected to your premise-based phone system via any of the following handoffs:

  • DS-0/FXS
  • DS-1/PRI
  • RJ-45/Ethernet

And you’ll care about this:

Reliability

It’s all about the network.

Unlike other Internet Telephony Service Providers that route your calls exclusively over the Internet, Buckeye Telesystem gives you a choice. You can:

  • Route your calls publicly over the Internet
  • Route your calls privately through our state-of-the-art Ethernet Next Generation Network (NGN).

For additional flexibility, we can team with one of our partners to privately route your call traffic from virtually anywhere in the world.

Private routing gives us the highest level of control to ensure that your calls reach their final destination with clarity.

Flexibility

With SIP Trunks (Session Initiation Protocol), you have a choice of bandwidth options: either Elastic or Dedicated Trunks.

Elastic trunks allow your voice and Internet service to be dynamically calculated. When no one is on the phone, you have full Internet bandwidth. As calls are placed or received, Internet bandwidth decreases to accommodate the voice traffic.

Elastic SIP Trunks can be ordered in bandwidths of 2Mb (17 trunks maximum) or 3Mb (23 trunks maximum).

If you need more than 23 trunks or you don’t want to share your Internet bandwidth with your call traffic, Dedicated SIP Trunks are the way to go.

We’ll create unique VLANs for your voice and data, sized to your business’s needs. And no matter how many calls you make or receive, your Internet bandwidth will not fluctuate.

Features

Epiphany SIP trunks can deliver many of the features that are currently available on traditional phone trunks, such as:

  • Caller ID/Caller
  • Call Waiting
  • Direct Inward Dial (DID)
  • Direct Outward Dial (DOD)
  • E911
  • Call Restrictions
  • Auto Attendant
  • Voice Mail/Fax Messaging/Unified Messaging
  • Reservation-less Audio Conferencing

Scalability

As your business grows, so can the capabilities of your voice communications system.

If you route your SIP Trunk over Buckeye Telesystem’s private network, your options become virtually limitless.

You can tailor your SIP Trunk bandwidth to exactly the size you need in 1Mb increments up to 100Mb, or in 5Mb increments from 100Mb to 1,000Mb (GigE).

Reduced Call Charges

With ISDN-PRIs, you are limited to purchasing 23 channels at a time, but, with SIP Trunks, you can purchase as many required sessions as you need. And we can provide bandwidth in any 1Mb-increment up to 100Mb.

This gives you precisely the number of simultaneous call sessions you require, without having to pay for additional PRIs.

Versatile

Some people naturally fear change, but with SIP Trunks from Buckeye Telesystem, there’s nothing to be afraid of.

SIP Trunks can be configured for use with any phone system, so you can keep all of your current features.

The transition to SIP Trunks is seamless. There’s no need to retrain your team, and not even a chance of a nervous breakdown.

When you move away from your premise-based phone system, you can combine your SIP Trunk with a Hosted Station to achieve the ultimate in flexibility and free up some phone closet space. Then you’ll be in the position to migrate to a full-hosted solution on your terms and within your timeline.

Talk with one of our business communications consultants to learn more about Epiphany Hosted Stations. Call 866-535-9898 today or email us and we’ll contact you by the end of the next business day.
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Phone System Security

I know what you’re thinking: Is phone system security really something I have to worry about?

The answer is yes. Many local companies have fallen victim to phone hackers recently.

What is phone or voicemail hacking?
It’s a means by which criminals gain access to your phone system, use it to make long-distance or collect calls, and stick you with the charges.

Here’s how it works
A hacker will call into your voicemail system and search for mailboxes that have default or easy-to-guess passwords in place. Once he has accessed a voicemail box, he will change the greeting to “yes” or “yes, operator, I will accept the charges.” The hacker can then use the voicemail box to receive collect calls on your dime.

Some voicemail systems have a remote notification function that allows calls or messages to be forwarded to another phone number. In these cases, a hacker can program the system to forward calls to a number of his choice. Then, any chargeable calls routed though the remote notification system will be billed to the business that owns the voicemail system.

Here’s a story about a recent voicemail hacking incident in Bangor, Maine.

How can you protect your company?

Voicemail or phone system hacking usually occurs when your office is unoccupied for a longer period of time, such as weekends and holidays. To keep your company from becoming a victim, voicemail users should do the following:

• Change default greeting to a complex password of at least six digits.
• Change voicemail password frequently.
• Avoid obvious patterns such as birthdays, sequential digits, or repeating numbers.
• Check your voicemail greeting regularly to ensure that the greeting is yours.
• Disable voicemail features not in use, such as call-forwarding or auto-attendant.
• Ensure your phone system is up to date with all releases and/or patches.

If you believe your phone system has been hacked, call the police first, and then notify us.